Frequently Asked Questions
Have a Question? We’ve Got the Answer, Queen!
WIgs 101
If you have received a prescription for a cranial prosthesis (medical wig) and have out of network coverage with your insurance company, then you may be able to use your insurance to cover (or reimburse) the cost of your wig. Coverage amounts vary by your specific insurance plan.
Please book a FREE CONSULTATION to discuss further.
A glueless braided wig is a type of wig that's designed to be worn without the need for adhesive or glue. Unlike traditional wigs, which may require adhesive for a secure fit, glueless braided wigs come with adjustable straps and combs that make them easy to wear and remove.
Yes, HerSAVAGE Hair wigs are specially crafted with beginners in mind. Our easy-to-wear design, adjustable straps, and combs ensure that you can confidently wear and style our wigs without any prior experience.
If you are new to wigs or made to order braided wigs, we recommend you booking a FREE 15 Minute Phone Consultation to receive personalized advise/attention to ensure you are comfortable with your order.
We also offer a post-purchase detailed video consultation, to make sure you are 100% comfortable in your new HerSAVAGE Hair wig.
Absolutely! Our wigs are designed for comfort and breathability, making them suitable for all-day wear.
Yes, we offer customization options in our "SIGNATURE S.A.V.A.G.E." Collection. You can choose your preferred length, cap size &/or color in available styles.
Interested in a style that is not currently listed as an option? Book a consultation, or contact us via live chat, email or text with the description to receive a quote.
No, your HerSAVAGE Hair unit comes ready to wear. All you will need to do is potentially add some makeup underneath the lace to blend iwth your skintone. Options for having your Lace pre-cut (CLOSURE units) and baby hair styled are available when ordering.
We also offer a post-purchase detailed video consultation, to make sure you are 100% comfortable in your new HerSAVAGE Hair wig.
With proper care, our wigs can last for a long time (1+ years). We recommend gentle handling, regular cleaning, and not sleeping in your braided unit.
Shipping & Returns
We are based in Michigan (Metro Detroit area).
Our "She Ready!" Ready to Ship units and ready to ship products are available to be shipped within 1 business day.
Made to Order units & apparel are processed/ready to ship within 15-20 business day (unless otherwise noted in the style description).
Shipping Time Starts Once Processing is Complete. Items Ship Via USPS Priority Mail or UPS Ground unless unless otherwise selected by the customer.
Yes, we offer international shipping to select countries. Please contact us via email or live chat if you are located outside of the United States.
Due to the nature of our products, all SALES are FINAL unless there is an issue on our part (damaged product/wrong items sent). Please review our RETURN & REFUND POlLICY for more information on what qualifies as an Acceptable Return and the return process.
We highly recommend:
1) you take advantage of our complimentary phone consultation (if you are new to wearing wigs, dealing with hairloss, or new to HerSAVAGE Hair) AND/OR
2) Contact us via the chat bubble or email hello@hersavage.com to address
to address any questions you may have prior to your purchase.
Customer Service
You can reach our customer support team via email at hello@hersavage.com, via live chat on our website, or by texting our customer service hotline at 734-796-7170.
Additionally, you can fill out our Contact Us form on the website for all inquiries.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team at
To stay updated on our latest discounts and promotions, please subscribe to our HerSAVAGE Hair V.I.Q. newsletter for exclusive deals.
Also, check our homepage for general promotions.
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal, and several Buy Now Pay Later Installment Providers (Klarna, Sezzle, AfterPay, ShopPay).